F.A.Q.
Orders & Turnaround
What is the minimum order quantity?
For screen printing, our minimum is 24 garments per design.
Need fewer? We offer Direct to Film (DTF) printing with 5 item minimum, perfect for small runs or one-off designs.
Other services vary:
- Embroidery has a 5 item minimum
- Signage rarely has minimums
- Promotional products often do have minimums, depending on the item
Just reach out and we’ll walk you through the best option based on your project!
How long does an order take? Can it be rushed?
Our standard turnaround time is 2 weeks from the time your order is finalized (art approved, garments selected, and invoice paid).
Need it sooner? We offer rush options, usually with a 50% upcharge, depending on the complexity and services involved. Rush orders are handled case-by-case and depend on things like product availability, production capacity, and finalized artwork. Let us know what you need and we’ll do our best to make it happen!
How much does shipping cost?
Shipping costs are based on your order’s size, weight, and destination. Shipping times are not included in turnaround time, so please let us know your required delivery date when you order.All packages are insured, but we are not responsible for lost or stolen shipments once they’re with the carrier.
Can I pick up my order?
Absolutely! We offer both pickup and delivery. Customer pickup is located in the alley between 9th and 10th Street off Oklahoma Avenue in OKC. We’ll send pickup details once your order is ready.
Can I get a quote if I’m not ready to order?
Absolutely! Whether you’re ready to print or just exploring ideas, we’re happy to provide a no-pressure quote. Just send us the basics (quantity, art, garment type), and we’ll get you a ballpark cost.
Artwork & Design
Do you provide graphic design services?
Yes! We have a full team of professional designers. Our services range from quick shirt designs and rebuilds to full SIM process separations, branding packages, and everything in between. Whether you have an idea or need full creative direction, we’ve got you covered.
What file types do I need to send for my design?
We prefer vector files in formats like PDF, AI, EPS, or SVG. We also accept PSD files, though these may incur an art fee if edits or cleanup are needed.
Even vector files may require a fee if major recoloring or partial rebuilding is necessary.
Image files (JPG, PNG, etc.) are not usually print-ready and may need to be rebuilt—especially for screen printing or embroidery. DTF is more flexible, but still requires 300dpi and correctly sized artwork to avoid charges.
Do you provide mockups or proofs before printing?
Yes! We provide digital mockups for every order.
For larger orders with multiple garments or colors, we’ll create a tech pack for one version and show simple previews for the rest.
Keep in mind: mockups are digital and may not perfectly match real-life ink, fabric, or sizing variations.
Can I reorder without resubmitting all my artwork?
Yes! We store all approved artwork on file, so reordering is quick and easy. Just let us know what you’d like to reorder, and we’ll take care of the rest.
Pricing & Printing
How is pricing determined?
Pricing is based on:
- Service type (screen printing, embroidery, DTF, etc.)
- Garment brand and style
- Number of colors (for screen printing or DTF)
- Artwork complexity
- Stitch count or size of art for Embroidery
Embroidery doesn't charge by color, but we do apply a digitizing fee for new artwork or sizing.
Other factors (rush, special placements, finishing) may affect pricing, but we’re always upfront about costs!
How many colors can you print?
For screen printing, we can print up to 9 colors per design, or 8 colors with a white underbase.
DTF has no set color limit, but color matching is not guaranteed.
For exact matches, we recommend screen printing.
Do you offer Pantone matching or custom ink colors?
Yes! We offer Pantone matching for screen printing and can coordinate custom thread colors for embroidery.
Some matching requests may include additional fees, depending on the job.
Do you offer specialty print options?
Yes! We love specialty printing and offer:
- Puff ink
- Metallics (Gold, Silver, Copper)
- Shimmer
- Glow-in-the-dark
- UV-reactive inks
Got something unique in mind? Just ask—we’re happy to get creative with you.
What’s the maximum print size you can do?
It depends on the garment and screen size:
- Standard screens: 13" wide x 16.5" tall
- Oversized screens: 15" wide x 26" tall
Some garments (hoodies, youth sizes, pocket tees, etc.) may have reduced print areas. We’ll help you size your design to fit.
Can I print the same design on multiple shirt colors or styles?
In most cases, yes! You can use the same design across multiple garments. Some limitations may apply based on garment color or print method, but we’ll guide you through what works best.
How should I care for my printed shirts?
To keep your shirt looking great:
- Wash inside out with cold water
- Avoid bleach and fabric softeners
- Tumble dry low or hang dry
- For best longevity, avoid ironing directly over the print
Garments & more
Can I provide my own garments for my order?
Yes—we allow customer-provided garments (CPG) with a few conditions:
- Garments must be new and unworn
- We may reject items that are problematic to print on
- A CPG Processing Fee (25%) will be applied
- You’ll need to sign a release form acknowledging the risk of misprints
Can you help me choose the right garment for my order?
Absolutely! We’ll guide you through styles, colors, and fits based on:
- Your budget and goals
- Use case (event, retail, workwear, etc.)
- Material preferences
- Decoration compatibility
We’re happy to help find your perfect fit.
Can I get a sample before placing a full order?
Yes! We offer both blank and printed samples.
Blank samples are great for testing color, style, or fit. If you order with us afterward, that cost rolls into your full invoice. If not, you’ll just pay for the sample and shipping.
Printed samples are treated like a one-shirt order and include standard setup charges. These follow normal turnaround times, so plan ahead!
Do you offer eco-friendly or sustainable garment options?
Yes! We work with vendors who offer organic, recycled, and ethically made garments. Let us know your priorities, and we’ll help you find the best sustainable fit.
Do you offer online stores or fulfillment options?
Yes—we offer both, based on availability.
- Online stores are great for schools, fundraisers, teams, and pre-orders.
- Fulfillment services are more limited and reviewed case-by-case. Contact our Customer Care team to learn more.
Do you offer custom packaging, folding, or retail-ready finishing?
We do! These services are limited to select clients with larger or ongoing orders. If you’re interested in folding, tagging, or custom packaging, reach out so we can determine if it’s a fit for your project.
What happens if there are misprints or damaged items in my order?
We inspect every garment, but screen printing is a handcrafted process and minor variations can occur.
Please reach out to your Customer Care rep or contact us at team@oklahomashirtcompany.com if you encounter any issues with your order!